FAQ

Do I need an account to place an order? 

No, you may place an order as a guest. However, we highly recommend that you sign up for an account so you can track and review purchases from your account. You can also save your address and personal details which will allow for a smoother shopping experience next time. 

I’ve forgotten my password - what should I do? 

On the Log In page, click on the “Forgot password” link and we will email you instructions to reset your password. 

Which countries does Puff ship to?

Currently, we ship within Australia, United States of America, Canada, Japan, New Zealand, Singapore, South Korea, Hong Kong, China, Indonesia, Philippines, Macau, Taiwan, Thailand, Saudi Arabia, United Arab Emirates, Qatar, Mexico, Argentina, Colombia, Peru and countries within the European Union

We are growing rapidly and will add other countries soon. Please subscribe to our newsletter if you would like to receive updates. 

How long does delivery take and how can I track my item?

Our shipping time is 7-15 business days. For information on how to track your purchase, please see our Order and Shipping page.

How much does shipping cost?

Shipping on orders over USD 50 is free. A nominal shipping fee is charged for orders under USD 50.

Are Puff products new or pre-owned?

We only sell new items.

Are Puff products authentic?

All products are guaranteed to be authentic.

How do I subscribe to your newsletter? 

In the footer of the homepage, there is a text box under “Sign up for our newsletter” where you can enter your email address. You will then receive an email notifying you that you are subscribed. Our subscribers are the first to receive sale alerts, new arrivals and discount codes. 

I can't find an item that I am looking for?

Please email our customer care at motionmedia08@gmail.com and we will do our best to help.