Shipping policy

 Note:The Chinese traditional Spring Festival is coming.Our warehouse will have a vacation from Jan 28 to Feb 8th.You can order normally but the orders ship out will be delayed.Happy new year!

Currently, we ship within Australia, United States of America, Canada, Japan, New Zealand, Singapore, South Korea, Hong Kong, China, Indonesia, Philippines, Macau, Taiwan, Thailand, Saudi Arabia, United Arab Emirates, Qatar, Mexico, Argentina, Colombia, Peru and countries within the European Union.

For most of the countries, our customers do not need to pay for importing fees, duties, or VAT(Valued Additional Tax). However, some limited countries (especially for some European countries such as Germany, Italy, UK, and Canada, etc.) may need to pay duties or VAT according to your countries’ levying rules.

We are growing rapidly and will add other countries soon. Please subscribe to our newsletter if you would like to receive updates. 

(*) Saturdays, Sundays and holidays are not considered working days
Delivery takes 15 to 30 business days, rarely longer depending on the customer location (local festivities or Customs order processing).

Delivery may take longer than usual due to COVID-19.

Shipping fees are calculated based on price.

(*There is a different processing time for a different item. You can check the processing time from the product page. Once your order is placed, you can check order shipping info from the online order status page. We will also inform you through your registered email or your phone.)

COVID-19 UPDATE

SHIPPING: Due to global health events beyond our control, International Experss are currently experiencing shipping delays. Your package may be held by the carrier for delivery at a later date while they work to keep safety top of mind. Please be sure to monitor your tracking details once your order has been shipped by our team, and reach out to the carrier for more details if your order is delayed.

INTERNATIONAL CUSTOMERS: We ask that all international customers take note of your own tracking information and receipt as we won't be able to track or monitor this for you. International return packages can take 4 weeks or more to reach our facility. Your return may delayed in getting back to us due to delays with international carriers.

Our customers and our team remain our top priority. We will continue to update our website if any additional delays are expected.

CAUSES OF DELAY

Tracking updates can be delayed when the following force majeure event happens:

1. Delays/closures due to the impact of the COVID-19

2. Bad weather reasons (heavy rain/tornado/flood/earthquake, etc.)

3. Local reasons such as strikes, statutory holidays, major international conferences, etc. 

4. Shortage of peak season flights & personnel and other local reasons

NEED MORE HELP

If you experience any delays in tracking updates, we recommend you check the estimated delivery time. If your package is taking longer than scheduled, please contact us. Our customer service will get back to you as soon as possible.

Email at:contact@thatlittlepuff.com.